New Patient Coordinator | SeattleNTC

New Patient Coordinator

Seattle Neuropsychiatric Treatment Center (SeattleNTC) wants to add an outstanding new patient coordinator (NPC) to our exceptional team!

SeattleNTC subspecializes in difficult-to-treat depression and other treatment-resistant psychiatric/neuropsychiatric problems. Our group offers ECT, TMS, VNS, esketamine/Spravato®, and ketamine infusions. These services are key components of the network of care for patients in the 5-state region surrounding Washington State. Through our close affiliation with Swedish Medical Center and two of their hospitals, we lead one of the busiest ECT services in the Western US. Our five clinic sites provide a large portion of the TMS and esketamine treatments in the Seattle metropolitan area. Our focus is on clinical excellence, evidence-based practice, and patient-centered care.

In addition to specialized clinical care, SeattleNTC has a growing research portfolio, including studies involving ECT and TMS outcomes, EEG-biomarkers in TMS and esketamine response, vagus nerve stimulation (VNS) for treatment-resistant depression, and psychedelic-assisted psychotherapy. Our clinic is a training site for senior University of Washington Psychiatry Residents.

The NPC is responsible for fielding new patient inquires and referrals, screening patients for appropriateness for SeattleNTC’s services, obtaining health insurance information, and ensuring all patient intake forms are completed before a patient’s scheduled consultation appointment.

This position requires a highly professional demeanor, outstanding interpersonal and communication skills, attention to detail, and ability to work both independently or as part of a team.

Pay depends on experience and qualifications. Benefits include health/dental insurance, 401k, paid vacation and holidays

Duties include (but are not limited to):

– Work full-time Monday-Friday (hours can be somewhat flexible)
– Welcoming new patients and screening all new patient inquiries
– Creating and updating patient profiles
– Sending intake paperwork and entering completed paperwork into patient records
– Verifying medical insurance coverage for each patient
– Schedule appointments for consultations
– Answer phone, email, fax, and website inquiries and referrals
– Address any new patient concerns or questions
– Perform clerical work such as filing, copying, and faxing
– Comply with SeattleNTC policies and procedures


– Compensation $23-$24 per hour (depending on experience and qualifications)
– Health insurance
– Dental Insurance
– 401K w/ employer match (eligible after 1 year)
– PTO + 12 company holidays
– Transportation subsidy


– Proven work experience as an Intake Coordinator or similar role
– A high school diploma or equivalent
– Strong affinity for customer service
– Working knowledge of office management and filing systems
– Familiarity with health insurance plans, able to understand the differences and intricacies
– Exceptional organizational and time-management skills
– Excellent interpersonal and communication skills
– Professional appearance and demeanor

If you are interested in working with some fun, dedicated people please contact Rachel Walls, Operations Manager, at


Last updated: April 13, 2023