"I think it's important to be as clear and understanding as possible, so patients are confident in their care." - Libby, PCC

"Building a rapport with the patient is very important to me - to put them at ease and create a welcoming environment." - Arianna, TMS Technician

"I love explaining the mechanisms behind TMS – what we know is happening and the research that backs it up, and what a new patient can expect over their treatment course. I find that this usually helps provide some peace-of-mind." - Nick K., TMS Technician and Research Assistant

"To put patients at ease, I thoroughly explain step by step, what the patient should be expecting - whether it's about insurance, scheduling or the treatment itself." - Rachel, PCC/TMS Technician

"I come to work hoping that at the end of the day I've played a small part in making others' lives better. The doctors and staff here won't hesitate to go the extra mile to help a patient in need." - Raleigh, TMS Technician

"I like to remind patients that although they may be going through a difficult time right now, they've already taken the most important step by reaching out to us for help." - Zoe, TMS Technician

"My role as a TMS technician is unique because it provides incredibly attentive and personalized patient care." - Austen, TMS Technician

"I am most passionate about building connections and familiarity with the patients I meet. Comfort, care, honesty, and conversation are always easier and more fruitful when you know and feel known by the person across from you." - Liam, TMS Technician

"Knowing that I'm employing cutting-edge cognitive neuroscience research to help people in my community regain control of their mental health is a great feeling." - Nick B., TMS Technician

"I'm good at what I do, because I love what I do." - Daizy, Lead PCC

"I like to acknowledge when something could seem odd to a new patient but is, in fact, very normal in the treatment process." - Madeline, TMS Technician

"We are very good at putting our heads together and thinking outside the box to make things work for our patients. I can honestly say, we like seeing our patients every day and we like seeing them get better." - Kristin, Director of Operations

"Patients choose SeattleNTC because our clinic aims to make as many treatment options available to our patients as possible, both in practice and research." - Larissa, Clinical Research Coordinator